New Features to Make Field Techs’ Jobs Easier

Field service technicians are constantly faced with the need to solve problems. Customer problems, equipment problems, network problems -- you name it, field techs are solving it. One of our core missions at Mobile Reach is to make technicians’ jobs easier. This means we’re ...
Sep 20, 2017 4:16:10 PM

From Mobile-First to Process-First

For the better part of the last 10 years, mobile-first has been the catchphrase for designers, CX/UX/UI professionals, and front-end developers. The phrase is straightforward. It describes a user interface that accounts for how a person uses an application on a mobile device — ...
Aug 23, 2017 11:12:15 AM

Field Service Expert Interview: Brett Woods

As part of our Field Service Expert Series, we ask industry experts for their views on the market and what the future of field service holds. We recently talked to Brett Woods, chief technology officer at CSA, one of Australia’s leading ICT service providers. Brett has led to ...
Aug 3, 2017 1:29:40 PM

Field Service Expert Interview: Des Evans

As part of our Field Service Management Expert Interview Series, we ask industry experts for their views on the market and what the future of field service management holds. We recently talked to Des Evans, a CEO advisor on service innovation, business transformation and the ...
Jul 31, 2017 12:02:58 PM

Beyond CRM, Three Critical Field Service Technologies

The field service technology landscape is vast. The Technology Services Industry Association (TSIA) identifies no fewer than 21 categories of software that a field service organization can implement to solve for a range of needs. From incident to asset management on the ...
Jul 27, 2017 2:58:39 PM

Field Service Expert Interview: Nate Beckman

As part of our Field Service Management Expert Interview Series, we ask industry experts for their views on the market and what the future of field service management holds. We recently talked to Nate Beckman, senior business analyst and acting product owner for the Fulfillment ...
Jun 13, 2017 3:09:42 PM

The Top 5 Business Books for Field Service Management Leaders

Field service leaders are tasked with with straddling a fine line. They must consistently deliver excellent customer service while steadily increasing service profitability. LinkedIn groups, blogs, webinars and conferences are valuable resources for improving how field service ...
Jun 6, 2017 11:22:34 AM

The Importance of Offline Mobile Apps for Field Service Management

Despite the availability of cloud-based service platforms and smart appliances and equipment, moving away from manual, paper-based processes in the field is still a challenge for many service-based companies. Field technicians are highly mobile and their needs change from job to ...
May 22, 2017 2:36:57 PM

Field Service Jargon Unraveled

Working with enterprise field service organizations every day, we encounter myriad terms for the technologies field technicians use to get their work done. As with most any industry, field service is rife with jargon and acronyms that baffle the people they’re supposed to help. ...
May 22, 2017 1:38:19 PM

Field Service Expert Interview: Jim Baston

  As part of our Field Service Management Expert Interview Series, we ask industry experts for their views on the market and what the future of field service management holds. We recently talked to Jim Baston, author and field service consultant at BBA Consulting Group. Jim ...
May 15, 2017 2:40:55 PM
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