Gogo’s Field Service Team must keep cell towers fully operational 24/7/365 in order to provide airline passengers with high quality, uninterrupted Wi-Fi. Gogo’s cell towers are serviced and inspected by field engineers using work orders and incident tickets that are managed within ServiceNow.
With a suite of mobile apps from Mobile Reach, Gogo’s field techs are equipped to respond to and manage incident tickets and work orders more effectively. This functionality gives them the ability to better service cell towers and improve up-time and first-time fix rates. Read this case study to learn more about this custom mobile app solution for ServiceNow.
Mobile Reach provides easy-to-use mobile apps that automate and improve field services for medium and large businesses. Our technology lets field technicians be more productive and serve customers better and helps service managers drive revenue and increase profitability. Contact us for more information or to schedule a demo.