Customer Story
Gogo Improving Productivity 
with Custom Mobile Apps for ServiceNow


GogoLogo.pngGogo’s Field Service Team must keep cell towers fully operational 24/7/365 in order to provide airline passengers with high quality, uninterrupted Wi-Fi. Gogo’s cell towers are serviced and inspected by field engineers using work orders and incident tickets that are managed within ServiceNow.

With a suite of mobile apps from Mobile Reach, Gogo’s field techs are equipped to respond to and manage incident tickets and work orders more effectively. This functionality gives them the ability to better service cell towers and improve up-time and first-time fix rates. Read this case study to learn more about this custom mobile app solution for ServiceNow Field Service Management.

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Mobile Reach is the leading provider of mobile solutions and applications for Field Service Management, IT Service Management and IT Asset Management. Our customers include corporations, the U.S. Military, federal and DoD agencies, as well as education, financial and healthcare organizations. We specialize in extending back-end enterprise applications and data to mobile devices, including iPhones, iPads, Android devices, BlackBerrys, and Windows Mobile barcode scanners and RFID readers.